Privacy Policy for GandG Cleaners

Effective Date: September 22, 2024

GandG Cleaners (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, gandgcleaners.com (the “Website”), and engage with our services. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our Website and services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide you with our cleaning services:

1.1 Personal Information:
We may collect personal information such as your name, email address, postal address, phone number, and payment details when you:

  • Contact us via the Website or email
  • Request a quote
  • Engage in our cleaning services
  • Subscribe to newsletters or marketing communications

1.2 Automatically Collected Information:
When you visit our Website, we may automatically collect technical data such as:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Usage data (such as time spent on the Website)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide cleaning services to homes, companies, and hospitals
  • To process payments and manage your account
  • To improve the functionality and user experience of our Website
  • To communicate with you, including responding to inquiries and requests
  • To send marketing communications, where you have opted-in
  • To comply with legal obligations

3. Legal Basis for Processing

Under GDPR, we must have a valid reason to process your data. The legal bases for collecting and using your personal data include:

  • Performance of a contract (to provide cleaning services)
  • Your consent (for marketing communications)
  • Compliance with legal obligations (such as tax or reporting requirements)
  • Legitimate interests (for improving our Website and services)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with the following:

  • Service providers (e.g., payment processors, IT service providers) who help us operate our business
  • Legal authorities if required by law, or to protect our rights and the rights of others
  • Business partners in the event of a merger or acquisition, where your data may be transferred

5. Data Security

We take data protection seriously and implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure servers and firewalls
  • Restricted access to personal information
  • Regular security audits

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary based on legal obligations or business needs, but we will not retain your data longer than required.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request copies of your personal data.
  • Right to rectification: You can request correction of inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data in certain circumstances.
  • Right to restriction of processing: You can request a halt to the processing of your data.
  • Right to data portability: You can request to receive your data in a commonly used format.
  • Right to object: You can object to the processing of your data where we rely on legitimate interests.

If you wish to exercise any of these rights, please contact us at gandg@gmail.com.

8. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small data files that are stored on your device when you visit a website. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. We will notify you of any material changes by posting the updated policy on our Website. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

GandG Cleaners
Email: gandg@gmail.com
Address: Trois-Rivières, Quebec, Canada